With global service network, Blue-Quail Technology® provides comprehensive service solutions to our customers timely and efficiently, including technical support, spare parts support, training, field service, upgrade, warranty extension, service contract and on demand service.
Blue-Quail Technology® service representative provides technical support regarding application and breakdown calls to customers and distributors via phone, mail, orally, or by any means during the entire life cycle of instruments sold by Blue-Quail Technology®
Spare Parts Support
Blue-Quail Technology® and its subsidiaries have enough spare parts inventory for all products for at least 5 years after production is officially stopped
Blue-Quail Technology® and its subsidiaries provide different levels of training to customers, distributors and service partners including marketing, operation, application and troubleshooting, etc. We have various types of course: web-based, on-site or internal, scheduled and on demand.
Blue-Quail Technology® service representatives provide preventive maintenance, calibration, breakdown repair and other field services on request.
*Field service may be provided by authorized Blue-Quail Technology service providers. The type of field services provided in different regions may vary according to local service providers.
Blue-Quail Technology® has various upgrade solutions as an added-value service to meet customer’s requirements for function, application or performance.
*Upgrade may not be applicable for some models.
Blue-Quail Technology® offers a warranty extension program to distributors to help control service costs and share risk of investment.
*Warranty extension program may not be applicable for some models or modules. Regarding price and other detailed information, please contact the Blue-Quail Technology international service department or local subsidiary.
. Blue-Quail Technology’s obligation under this warranty is limited to repair or replace any main units or parts free from all defects or deficiency in design, material, workmanship.
. For Distribute, free maintenance is limited to replace parts free charge.
. For Direct sale, free maintenance mean that replace parts free or repair parts returned from customer free or free-site repair.
. The warranty period of replace parts under warranty lasts only to the warranty period of original main unit. The warranty period of replace accessories under warranty lasts only to the warranty period of original accessories .
Blue-Quail Technology’s obligation or liability under this warranty does not include any transportation or other charges or liability for direct, indirect or consequential damages or delay resulting from the improper use or application of the product or the use of parts or accessories not approved by Blue-Quail Technology or repairs by people other than Blue-Quail Technology authorized personnel.
This warranty shall not extend to:
. Malfunction or damage caused by improper use or man-made failure.
. Malfunction or damage caused by unstable or out-of-range power input.
. Malfunction or damage caused by force majeure such as fire and earthquake.
. Malfunction or damage caused by improper operation or repair by unqualified or unauthorized service people.
. Malfunction or damage caused by use of parts or accessories not approved by Blue-Quail technology 。
. Malfunction of the instrument or part whose serial number is not legible enough.
. Others not caused by instrument or part itself.
Blue-Quail Technology® and its subsidiaries offer a multiform service contract to customers. Please contact your local subsidiary for details.
On Demand Service
Blue-Quail Technology® and its subsidiaries provide an on demand service to customers and distributors by agreement.